Terms & Conditions
Third party views and opinions
Willowbrook Organic Farm can not be held responsible for the comments and opinions expressed in 3rd party web sites linked from our own site. Please report problem links to us via the 'Contact Us' page.
This website and content may not be used for any commercial purposes without the prior permission of the publisher and Willowbrook Farm.
Products, delivery and collections
Due to the nature of our produce the displayed price on the product may vary within a +/- 10% range. This will not change the sale price. If any items are outside of this range then they will be re-priced at the same price per kg. We will produce a refund or a debit for the change. We monitor and adjust our produce each week to maintain accuracy.
Products are subject to availability and prevailing market conditions. We endevour to send fresh produce where possible but may send frozen on occasion. If you want fresh items please specify this in order comments. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 12 hours of delivery and freeze the items immediately. You will not be charged for any incorrect goods or goods which you have not received. Our liability will be limited to the price of the goods and the cost of delivery.
Delivery date is agreed via email when we confirm your order. It is your responsibility to ensure that an appropriate person is available at the delivery address at this time. All goods must be signed for on delivery by an appropriate person. If no one is at the address then the courier will leave the item as instructed, if deemed safe. If the courier cannot get a signature the insurance is invalidated and consequently no claims can be accepted.
We will always try our best to resolve any issues you may have with delivery however, once produce has left our farm we have no control over the transport and rely on customers and the courier service to follow the instructions and procedures given. Please use the information provided here and in the emails you receive and always ensure you are available during delivery times.
Should you choose to cancel within 2 days of dispatch/collection, or fail to collect your order, then we are entitled to charge you in full for an amount equal to the cost of any perishable items prepared for your order and any delivery and processing charges incurred.
Payment and security
Any payments placed through this website can be paid for securely using your credit or debit card. We accept all major cards - Visa, Mastercard, Switch, Solo and Visa Delta. We can not accept orders from outside mainland United Kingdom.
All meat orders will be charged according to the displayed weight and price of the items online. However if the weight exceeds our weight range then that item will be priced at a price per kilo that matches the initial displayed weight and price.
Payments are processed via Wix, your card details are fully encrypted when you place your order. This means your card details are not seen by any members of Willowbrook staff nor are they stored in any form by Willowbrook Farm.
We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.
You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of no less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
Returns and refunds
If for any reason you believe the items need a refund please freeze the items immediately. Understand that fresh lamb and beef can often have a strong smell (especially when hung and dry aged) when compared to the packaged supermarket food. We are proud to say that in all our years farming we have never personally sold or delivered spoiled meat, as the carefully monitored conditions it is stored in while on the farm ensure its perfect condition at the point of sale and the thermal packaging ensures safety for a minimum of 48 hours.
However if you are still unsure please freeze the items and contact us directly. Returns can be scheduled via courier at the customer's expense, or they can be brought directly to the farm. Please retain all packaging and freeze the icepacks, repack items as they were sent.
If you dispose of the items, or do not contact us within 24 hours of delivery, unfortunately we cannot provide a refund.
We reserve the right to request for products to be returned, or to arrange collection of goods, before issuing a refund or credit note. Any returns will be treated on a case by case basis.
These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English Courts.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
The content of this website is and remains the intellectual property of Willowbrook Organic Farm.
Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.
We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.