SHIPPING & RETURNS

Your rights

Shipping & Returns

How do I order?


Submit all orders by 5pm on Thursday for delivery the following Thursday. Late orders may result in some itemsbeing unavailable, or the order being delayed until the following week.




Courier delivery to your door


Standard Thursday Delivery - arrives by 4pm. 1 box (up to 10kg) -- £9.60 Express Thursday Delivery - arrives by 12pm. 1 box (up to 10kg) -- £14.60 Each additional box -- £5.50 Scottish Highlands & Islands may be a different rate




Collection direct from our farm


Orders for collection should also be placed by 5pm on Thursday. Collections are then possible the following week on Saturday or Sunday. Be sure you check the route before coming here and the opening hours - our contact us page shows where to find us and timing. Farm shop opening times:

  • Saturday 2:30pm - 5:00pm
  • Sunday 2:30pm - 5:00pm
Collection of orders is of course completely free (thermal packaging is available for £5) and you get a chance for a walk around the farm and have a chat with us.




Returns policy


If for any reason you believe the items need a refund please freeze the items immediately and contact us directly. Understand that fresh lamb and beef can often have a strong smell (especially when hung and dry aged) when compared to the packaged supermarket food. We are proud to say that in all our years farming we have never personally sold or delivered spoiled meat, as the carefully monitored conditions it is stored in while on the farm ensure its perfect condition at the point of sale and the thermal packaging ensures safety for a minimum of 48 hours. However if you are still unsure please freeze the items and contact us directly. Returns can be scheduled via courier at the customer's expense, or they can be brought directly to the farm. Please retain all packaging and freeze the icepacks, repack items as they were sent. If you dispose of the items, or do not contact us within 24 hours of delivery, unfortunately we cannot provide a refund. We reserve the right to request for products to be returned, or to arrange collection of goods, before issuing a refund or credit note. Any returns will be treated on a case by case basis.




Non-perishable items peturns policy


You can return any part of your order at any time within 7 days of receipt, for a full no-fuss refund or exchange. Simply email us to explain the issue. Please make sure your items are unused and unworn. Goods are returned at your own expense except when damaged or faulty. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us. Returns can be scheduled via courier at the customer's expense, or they can be brought directly to the farm.





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