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HALAL STANDARD

Halal & Tayyib

  • By accessing this website, buying produce or booking events you are agreeing to our following terms of use:"
  • Third party views and opinions
    Willowbrook Farm can not be held responsible for the comments and opinions expressed in 3rd party web sites linked from our own site. Please report problem links to us via the 'Contact Us' page.
  • Commercial use
    This website and content may not be used for any commercial purposes without the prior permission of the publisher and Willowbrook Farm.
  • Products, delivery and collections
    Due to the nature of our produce the displayed price on the product may vary within a +/- 10% range. This will not change the sale price. If any items are outside of this range then they will be re-priced at the same price per kg. We will produce a refund or a debit for the change. We monitor and adjust our produce each week to maintain accuracy. If/when there are changes to your order we would try to call you to confirm any changes with you in advance of dispatch. If you are unhappy with any changes you can always request to delay or cancel the order. If there is a change to your order and we are unable to contact you for any reason, we will either make the decision to send the order with the changes, or to delay the order until we are able to discuss with you. As we pack and finalise orders on the day of dispatch we may have to make a decision immediately after attempting to call. Products are subject to availability and prevailing market conditions. We endeavour to send fresh produce where possible but may send frozen on occasion. If you want only fresh items please specify this in order comments. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us on the day of delivery and freeze the items immediately. You will not be charged for any incorrect goods or goods which you have not received. Our liability will be limited to the price of the goods and the cost of delivery. Delivery date is agreed via email when we confirm your order. It is your responsibility to ensure that an appropriate person is available at the delivery address at this time. All goods must be signed for on delivery by an appropriate person and checked to confirm the produce and condition. If no one is at the address then the courier will leave the item as instructed, if deemed safe. If the courier cannot get a signature the insurance is invalidated and consequently no claims can be accepted. If delivery is not made by 4pm on the day of delivery you must contact us immediately via email so we can follow up in time and resolve. We will always try our best to resolve any issues you may have with delivery however, once produce has left our farm we have no control over the transport and rely on customers and the courier service to follow the instructions and procedures given. Please use the information provided here and in the emails you receive from us and the courier service to ensure the best service and a safe delivery.
  • Cancellations
    Should you choose to cancel within 2 days of dispatch/collection, or fail to collect your order, then we are entitled to charge you in full for an amount equal to the cost of any perishable items prepared for your order and any delivery and processing charges incurred.
  • Payment and security
    Any payments placed through this website can be paid for securely using your credit or debit card. We accept all major cards - Visa, Mastercard, Switch, Solo and Visa Delta. We can not accept orders from outside mainland United Kingdom. All meat orders will be charged according to the displayed weight and price of the items online. However if the weight exceeds our weight range then that item will be priced at a price per kilo that matches the initial displayed weight and price. Payments are processed via Wix, your card details are fully encrypted when you place your order. This means your card details are not seen by any members of Willowbrook staff nor are they stored in any form by Willowbrook Farm. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time. You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of no less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
  • Returns and refunds
    If for any reason you believe the items need a refund please freeze the items immediately. Understand that fresh lamb and beef can often have a strong smell (especially when hung and dry aged) when compared to the packaged supermarket food. We are proud to say that in all our years farming we have never personally sold or delivered spoiled meat, as the carefully monitored conditions it is stored in while on the farm ensure its perfect condition at the point of sale and the thermal packaging ensures safety for a minimum of 48 hours. However if you are still unsure please freeze the items and contact us directly. Returns can be scheduled via courier at the customer's expense, or they can be brought directly to the farm. Please retain all packaging and freeze the icepacks, repack items as they were sent. If you dispose of the items, or do not contact us within 12 hours of delivery, unfortunately we cannot provide a refund. We reserve the right to request for products to be returned, or to arrange collection of goods, before issuing a refund or credit note. Any returns will be treated on a case by case basis.
  • General
    These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English Courts. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law. The content of this website is and remains the intellectual property of Willowbrook Organic Farm. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.
  • Shipping & Collection Information
    Order by 5pm Thursday for delivery/collection the following week. Thursday delivery: Standard Delivery - 1 box (up to 10kg) -- £14.00 Express Delivery - arrives by 12pm. 1 box (up to 10kg) -- £17.00 Each additional 10kg -- £6.00 Collection direct from our farm: Collections are possible the following week, during Saturday and Sunday shop hours.
  • When will my order be ready/delivered?
    Delviery: Orders placed before 5pm Thursday are delivered the following Thursday. We will confirm delivery date via email after your order is placed. Delivery will be made to your given address and left safely at the address if you are out/unavailable. The courier will also email you on the day of delivery with a 2 hour window for delivery. If you have any issues with the delivery date, or do not recieve an email from us or the courier to confirm your order and delviery details, please email us and call the courier service to follow up. The courier details are provided in our dispatch confirmation email. If you are unavailable and the order is left this is at the customers risk as neither we nor the courier are able to take responsibility for theft or damages! Collection: If your order is for collection then it will be ready the following weekend. We will confirm your order and collection times via email after your order is placed. Please keep an eye out for the confirmation emails we send as they will contain important information you really need to know, especially for new customers!
  • Is the produce Fresh or Frozen?
    Depending on our available stock we may occasionally dispatch some items frozen. When you receive your items make sure you read your invoice to see which items were sent frozen and which are fresh. If any items have defrosted fully in transit you can treat them as fresh (store in the fridge and cook within 3 days). Partial defrosting of an item however is not a problem to re-freeze. All fresh items can be stored in either the fridge or freezer, frozen items can be stored in the freezer. Remember you can specify in comments if you would only like fresh items.
  • When will an item be back in stock?
    Our website will restock every Thursday at 5pm after the order deadline for the week. This is when limited items (such as chicken, offal, bones etc) will be available to order. However as we only produce at small sustainable levels, these can sell out again within 24-48 hours! Orders placed before 5pm on Thursday will be prepared for delivery/collection the following week. Orders placed after 5pm Thursday will ready a fortnight later.
  • Why are the packet prices different to website?
    Please remember that the price displayed on our items may differ from the online sale price as we allow a +/- 10% range for all meat items. The reason for this is simple, when dealing with a natural product there will always be variation in weights, we allow this 10% range so we can sell our produce and process payments before preparing orders in case of late cancellations and wasted produce. In the case that any items do fall outside the 10% range, the sale price for that item will be updated on dispatch, and a refund issued or an additional payment requested as necessary. All our prices are monitored and adjusted each week to ensure as much accuracy as possible.
  • How do I cancel or return an order?
    To cancel your order please send us an email 3 days before delivery or collection. Cancellations later than this may be subject to a processing fee up to the full value of the produce. As outlined in our full Return Policy we are only able to process refunds for items that are frozen immediately and returned to us for inspection. The return can be arranged by us, although this will be at the customers expense and you will need to ensure packaging is the same as sent, with produce and icepacks both fully frozen.
  • Can we reduce delivery costs?
    Unfortunately couriers are not cheap and we do not have any control over this. The delivery cost also covers the insulated packaging and icepacks required to keep you order chilled in transit. If you feel the delivery cost is too much, then perhaps combine your order with a family/friends visit to the farm?
  • Privacy Policy
    Effective date: August 02, 2018 Willowbrook Farm ("us", "we", or "our") operates the http://willowbrookfarm.co.uk website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy for Willowbrook Farm is powered by FreePrivacyPolicy.com. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://willowbrookfarm.co.uk
  • Information Collection And Use
    We collect several different types of information for various purposes to provide and improve our Service to you. Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data Usage Data We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Tracking and Cookies
    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes. Use of Data Willowbrook Farm uses the collected data for various purposes: To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent and address technical issues Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Willowbrook Farm will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
  • Disclosure Of Data
    Legal Requirements Willowbrook Farm may disclose your Personal Data in the good faith belief that such action is necessary to: To comply with a legal obligation To protect and defend the rights or property of Willowbrook Farm To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public To protect against legal liability Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
  • Service Providers
    We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Analytics
    We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  • Links To Other Sites
    Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
  • Children's Privacy
    Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
  • Changes To This Privacy Policy
    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If you have any questions about this Privacy Policy, please contact us: By email: enquiries@willowbrookfarm.co.uk
  • Under normal circumstances our tickets are non-refundable as we have limited spaces to all our events.
  • Refunds and Cancellations
    Refunds will only be processed if the event is cancelled, entirely rescheduled or at our discretion minus admin costs. If you are unable to attend or would like to reschedule, you must inform us via email at least 48 hours before the event date. We can then reschedule your visit to another available date.
  • Food and drink
    Food and drinks are not included in our ticket costs unless clearly specified. Our cafe will be serving fresh homemade food for a range of diets, if you have specific dietary needs please let us know in advance.
  • Performance line-up
    The performers and advertised attractions are subject to change, this would only be in exceptional and unavoidable circumstances.
  • Ticket resale
    Tickets are resold entirely at the risk of the original and new bearers, the ticket outlet accepts no responsibility for problems arising from third party transactions.
  • Animals
    For the safety of our animals and visitors, no pets/animals will be allowed on to the site during the event, with the exception of guide dogs.
  • No entry
    Patrons will not be permitted entry to the event whilst in the possession of items that may be used in a dangerous or threatening manner, or alcoholic drinks. Illegal substances are strictly prohibited. Any person found in possession of such substances will be denied entry and / or removed from the farm.
  • Media
    Persons attending the event may be filmed, photographed or recorded as part of the audience and attendees. This media is owned by Willowbrook Farm and may be used for any promotional material. By attending the event you give the permission to use this media, however if you would like to avoid this please let us know.
  • Safety
    Although we take great pains to ensure our farm is safe for all ages please observe and be aware of warnings and signs. Children must be attended at all times. Willowbrook is a real working farm and care must be taken on site. We cannot accept liability for any damages, loss or injuries sustained at the event, including loss or damage to property, howsoever caused.
  • How do I order?
    Submit all orders by 5pm on Thursday for delivery the following Thursday. Late orders may result in some items being unavailable, or the order being delayed until the following week.
  • Courier delivery to your door
    Standard Thursday Delivery. 1 box (up to 10kg) -- £13.50 Express Thursday Delivery - arrives by 12pm. 1 box (up to 10kg) -- £16.50 Each additional 10kg -- £6.00 Scottish Highlands & Islands may be a different rate, please confirm before purchase
  • Collection direct from our farm
    Orders for collection should also be placed by 5pm on Thursday. Collections are then possible the following week on Saturday or Sunday from 10-4pm. Be sure you check the route before coming here - our contact us page shows where to find us and timing. General Farm shop opening times: Saturday 2:30pm - 4:00pm Sunday 11:00pm - 1:00pm Collection of orders is of course completely free (thermal packaging is available for £5) and you get a chance for a walk around the farm and have a chat with us.
  • Delivery Information
    Delivery date is agreed via email when we confirm your order. You must ensure that an appropriate person is available at the delivery address at this time. All goods must be signed for on delivery and checked to confirm the produce and condition. If no one is at the address then the courier will leave the item as instructed, if deemed safe. If the courier cannot get a signature the insurance is invalidated and consequently no claims can be accepted. If delivery is not made by 4pm on the day of delivery you must contact us immediately via email so we can follow up in time and resolve. We will always try our best to resolve any issues you may have with delivery however, once produce has left our farm we have no control over the transport and rely on customers and the courier service to follow the instructions and procedures given. Please use the information provided here and in the emails you receive from us and the courier service to ensure the best service and a safe delivery.
  • Returns policy
    If for any reason you believe the items need a refund please freeze the items immediately and contact us directly. Understand that fresh lamb and beef can often have a strong smell (especially when hung and dry aged) when compared to the packaged supermarket food. We are proud to say that in all our years farming we have never personally sold or delivered spoiled meat, as the carefully monitored conditions it is stored in while on the farm ensure its perfect condition at the point of sale and the thermal packaging ensures safety for a minimum of 48 hours. However if you are still unsure please photograph and freeze the items before contacting us directly with details. Returns can be scheduled via courier at the customer's expense, or they can be brought directly to the farm. Please retain all packaging and freeze the icepacks, repack items as they were sent. If you dispose of the items, or do not contact us on the day of delivery, unfortunately we cannot provide a refund. We reserve the right to request for products to be returned, or to arrange collection of goods, before issuing a refund or credit note. Any returns will be treated on a case by case basis.
  • Non-perishable items returns policy
    You can return any part of your order at any time within 7 days of receipt, for a full no-fuss refund or exchange. Simply email us to explain the issue. Please make sure your items are unused and unworn. Goods are returned at your own expense except when damaged or faulty. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us. Returns can be scheduled via courier at the customer's expense, or they can be brought directly to the farm.
  • Ecology Group
    Willowbrook Farm Campsite was established to provide ecologically managed camping facilities and raise environmental awareness amongst our members and visitors. When camping you must abide by the following rules at all times. Children must be supervised and made aware of environmental dangers, fire safety and farm animals. Utmost care must be taken not to damage the site or the surrounding environment and locality Wood for fires is not to be taken from the farmland, hedgerow or woodland. We carefully and sustainably manage our farmland, hedgerow & woodland. If the environment is damaged or wood removed, this will destroy wildlife habitats and delicate ecosystems. We can provide wood for campfires in our farm shop, or you are welcome to bring your own. Open fires must be placed in designated fire pits provided. Cleaning products must be ecologically approved (e.g Ecover/Method). Waste must either be taken home or disposed of by staff on site in accordance with on-site arrangements. We hope that your stay will inspire you to continue thinking and acting along with these beliefs and ideals. We encourage you to try and make small changes in your life where possible and reach these simple goals. Ride, walk or use public transport in place of a car when you can. Recycle or re-use any materials you can, and compost food waste. Buy produce locally and/or ethically. Reduce wasteful energy, water and heating use. To sign up to the Willowbrook Ecology Group simply book your camping visit and pay a one off fee of £1 upon arrival for one years membership.
  • What is Halal and Tayib and why are they linked?
    Halal literally means 'acceptable' or 'sanctified'. But the concept of halal food goes further than the literal meaning and is used in the Quran in conjunction with the word 'tayib', meaning pure, healthy or natural.
  • Chapter 5:4 "They ask you what is lawful (halal) for them. Say "what is pure and natural (tayib) is lawful (halal) for you". "
    We believe the raising of our animals is just as important as the dispatch, we rear our animals in a welfare friendly and environmentally sustainable manner. We use natural breeds, suited to free range conditions and avoid using the indoor commercial breeds that rely on chemicals and unnatural conditions to survive (for example the commercial chicken breed Ross Cobb).
  • How do you dispatch your animals?
    We kill all of our poultry personally on the farm, individually and by hand, with a minimum stun which does not kill or cause any lasting damage to the animals. For our lamb and beef we use a small local halal abattoir. We have personally witnessed their use of the stun on our lambs and beef and we are satisfied that a minimum stun is used before slaughter and the bleed out is immediate and full. We have known the slaughterman for a number of years and we are satisfied the process is conducted responsibly.
  • Is stunning acceptable?
    In most UK abattoirs there is considerable suffering for animals which are agitated and stressed by the mass slaughter process. To allow the slaughter of these animals without pacifying them could be considered unacceptable (haram). It can be argued, that under these conditions stunning is more humane. There is a consensus of scholars that stunning is not forbidden and is acceptable provided it is not the cause of death. Similarly under current UK law, animals must be killed by severance of the carotid arteries, not by the stun. So in theory there is little dividing UK legislation and halal slaughter methods. Both require the animal to be calm and slaughtered by incision. There is, of course, the additional prayer of gratitude offered by a Muslim slaughterman. It should be noted that the use of stun simply masks the real problem and sidesteps the necessary changes (such as reducing the size and layout of abattoirs). Our personal view, after witnessing both sides of the argument, is that the abattoirs we now use with the safeguards and practices they put in place, provide the best possible option for us, at present.
  • Are you certified Halal?
    We have, since our inception as the first halal and tayib farm in the UK, been able to obtain a reputation in the UK and abroad as providers of high quality, natural and halal produce. Our guarantee is a very personal one where our customers take responsibility for their own choices and have a direct connection with the source of their food. Halal monitoring bodies do not look at the animal's life, which means an animal can be raised in appalling factory conditions but still get halal certification. Furthermore even in the slaughter, both the HMC and the HFA, do not stipulate requirements to mitigate the litany of welfare abuses during the transportation and mass slaughter of the animals and they approve large scale abattoir slaughter processes. As a result we do not seek their certification.
  • Check-In Time | 10:00 - 13:00pm / 14:00 - 17:00 PM
    Open times and designated areas: Check-in time is 10-1 / 2-5pm. Check-out is 8:30-12 to finalise paperwork and any waste. You do not need to leave the site however until 5pm. Arrival/departure outside these times by prior arrangement only, with a late check-in fee of £10. Farm Shop and Recycling Area are open 4.00-5.00 pm weekdays. Please do not approach the main working area of the farm outside the shop/public hours. If you need us at any other time you must message and get confirmation first via Whatsapp! On the weekend the Café and menagerie are open 10.00 am to 4.00 pm. The weekend farm shop times are Sat 2.30 pm to 4,00 pm and Sunday 10.00 am to 1.00 pm. We have a Campsite Quiet Time between 10pm - 7am General Rules: Your deposit paid online is non-refundable after 24 hours of booking Please inform a member of staff on arrival of any medical conditions. Children (under 16) must be supervised by an adult at all times. Please observe and follow signs/instruction on the farm and remain within the permitted areas (see map). Visitors must sign in on arrival and pay the standard camping day rate. If you will be filming or using a drone, please inform staff and anyone recorded. Join our WhatsApp group on arrival for daily updates and to inform us of any issues/questions. No alcohol is permitted on site at any time. Facilities and Equipment: We have compost toilets and eco showers. Please read the rules for correct use. Compost loos require only a small handful of woodchip after use. MOST IMPORTANTLY please wipe away any woodchip or water after your use (or your child who should be supervised) and leave the facilities clean for the next user. We can dispose of any compost or recycling for you totally free, this must be clearly separated into the following 4 categories; 1. Food Waste, 2. Paper and Card, 3. Metal and Glass, 4. Recyclable Plastics. Please separate these items before bringing them to the recycle centre. Any non-recyclable plastics and mixed waste is charged at £5 per bag and must be handed to a member of staff. No waste should be left in the campsite and your pitch must be left clean. On the weekend you are welcome to join any activities (from 10am –5pm). Farm and Animals: Do not remove any wood from our woodland even fallen wood and twigs. Please do not feed or chase the animals, treat them with respect. If an animal is scared it can pose a danger to both you and itself. If given the wrong diet they can become very sick! Please do not pick or damage any leaves, flowers or branches of any trees or plants. Please close and secure gates behind you, even if you didn't open it, to protect you and our livestock. Fire & Safety: No fireworks/lanterns and fires must in designated areas, tended by an adult at all times. There is a sand bucket for putting out fires at the camp-site under the sink at wash point. The nearest fire point is at the Campsite Entrance. Fires must be placed in fire pits, 2 metres minimum from your tent. Anyone found breaking these rules will be asked to leave the farm immediately and may be fined up to £50 plus damages. Depending on the severity of the offence, you may be blacklisted and banned from returning to our farm. I understand this may seem harsh, however the rules are important in protecting our livestock and environment. In some cases, breaking the rules can lead to the death of our animals.
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